Acceptance and use
By using JE PayZero services, users accept these terms and agree to use the services responsibly. Users must not attempt unauthorized access, misuse the service, interfere with its operation, or use it for abusive or unlawful activity.
User responsibilities
Users are responsible for protecting access to their account and for entering and reviewing the correct mobile number, DTH ID, account number, amount, provider and other requested information before confirming a transaction.
Recharge, bills and wallet-related transactions
JEPayZero may provide supported recharge, DTH, BBPS, bill-payment and other supported services. Wallet-related transactions apply where such an option is available. Supported operators and providers may vary.
Payment and transaction status
Payment and service transactions may require processing time. A transaction may be shown as successful, pending or failed. Users should check the displayed status and contact WhatsApp Support with the relevant transaction details if a pending or failed issue remains unresolved.
Refunds and cancellations
Refund and cancellation matters are handled according to the Refund & Cancellation Policy. A successfully completed, processed or delivered service is non-refundable and non-cancellable.
Changes, suspension and responsibility
A service may be changed or suspended where necessary. JEPayZero is not responsible for issues caused by incorrect information entered by a user or by use that breaches these terms. Nothing in these terms creates an unsupported service guarantee.
Support and disputes
Users should first contact WhatsApp Support at +91 8597610710 and provide the relevant details so an issue can be checked. Disputes are subject to review of the transaction status and relevant records. Email enquiries may be sent to jepayzero@gmail.com or jinnatunenterprise@gmail.com.