General Rule
Any service that has been successfully completed, processed, or delivered is non-refundable and non-cancellable.
This applies to supported JEPayZero services including mobile recharge, DTH recharge, BBPS services, bill payments, and other supported services.
Successful Transactions
If a transaction is successful and the service has been delivered successfully, no refund or cancellation will be provided.
If a customer enters an incorrect mobile number, DTH ID, account number, or other service information and the transaction is successfully completed, the transaction will remain non-refundable and non-cancellable.
Pending Transactions
If a transaction remains pending, the customer should contact JEPayZero WhatsApp Support and provide the relevant transaction details.
WhatsApp Support: +91 8597610710. Direct WhatsApp: https://wa.me/918597610710
Verification
Refund requests and transaction-related issues are subject to verification.
Simply contacting support does not automatically guarantee a refund. The transaction status and relevant transaction records must be checked and verified.
Eligible Refunds
If a transaction is verified as eligible for a refund, the applicable refund amount will be credited to the customer's JEPayZero wallet within 3 working days.
Duplicate Refunds
A refund will not be issued more than once for the same transaction.
Customer Support
For pending or failed transactions, customers should contact JEPayZero WhatsApp Support and provide the relevant transaction details so that the issue can be checked and resolved.